After sales consulting


When there is doubt about the commodity, who should I contact?


Please contact the purchase department.





In contact with the customer service center, what need to do to prepare?



Have not yet purchased, do not need to prepare anything. Have purchased the words, please prepare the SIM card, SIM card for external packaging as well as the expected use of terminal equipment.








SIM card into the device shows how to do without SIM card?


May be caused by the surface of the metal part of the poor contact, you can try to use a dry towel to wipe, if not better, please contact the dealer for replacement.





SIM card into the device shows how to do without service?


This service is only available in Japan, jinn outside of Japan, will show no service status.





According to the tutorial set, worry about how to set the wrong?



Can consult the dealer to help confirm.





Purchase can return it?


This product does not support return.





My device supports WCDMA or FDD-LTE standard, why is it to Japan or even not the Internet?


First confirm whether the paper in accordance with the specification set, if confirmed, please contact the dealer to verify that the device can use the service. (part of the domestic brand mobile phone can not use this service)






Buy a 8 day card, want to extend the validity of how to do?



This service does not provide recharge and extend the validity of the function.





Can surf the net, but the speed is very slow how to return a responsibility?



This service will be affected by the weather, the signal, the number of users, the location of the docking server and other reasons. (for example, the use of 100m fiber service in China Night 8:00 - 10 points network peak period, navigate to the Japanese Yahoo and other foreign sites, will not open, buffer time is too long.





I through the hot work to their partners to the Internet, can speed change good slow is how to return a responsibility?



I through the hot work to their partners to the Internet, can speed change good slow is how to return a responsibility?